Returns & Exchanges
At Willow Pump, we stand behind our products and offer a 60-day return window for unopened accessories and a 1-year limited warranty on pump motors to ensure your breastfeeding journey is supported. Due to the personal nature of our products, breast pumps and accessories must be returned in their original, sealed packaging to maintain hygiene and safety standards.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to verify eligibility for a return or warranty claim.
Prepare Your Package
Carefully pack your unopened items in their original shipping box and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location; please keep your tracking receipt until your refund has been processed.
Receive Your Refund
Once our warehouse inspects the returned items for original seals, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing